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Diana
Voluntario Psicología
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Competencies
Experiencia demostrada en Mental health.
Experiencia demostrada en Project and change management.
Experiencia demostrada en Leadership.
Experiencia demostrada en Human talent.
Experiencia demostrada en Client Services.
Education
Languages
Summary
Voluntario Psicología buscando nuevas oportunidades
Experience
Mental Health Worker
Independent well-being facilitator providing emotional support and personal development guidance through mindfulness, self-awareness practices, and holistic well-being approaches.. Design and lead practical sessions incorporating mindfulness, introspection, and stress-management techniques.. Facilitate safe and supportive environments that encourage active listening, emotional expression, and psychological well-being.
Process Developer
Managed employee lifecycle processes across 15 countries (onboarding, job changes, leave, promotions, exits) with a strong focus on employee experience and seamless transitions using platforms like SAP, Workday, Mainframe and Celergo.. Led coordination of 25+ daily employee inquiries related to HR, wellbeing, and internal mobility, ensuring timely responses and a positive employee service experience.. Collaborated with HR Business Partners and global teams to improve wellbeing-related processes and ensure accurate data for benefits and engagement programs.. Supported the implementation of people-centric process improvements to enhance employee satisfaction, engagement, and HR service delivery.
Operations and Project Administrator
Led weekly coordination of operations, helping to optimize processes, reduce response times between design and production teams, and create continuous improvement in internal communication.. Oversaw HR-related functions such as payroll, legal compliance, and logistics across Colombia, Florida, and Puerto Rico, supporting 70+ clients and teams with an employee-first mindset.. Coordinated administrative efforts with a focus on organizational culture, interdepartmental collaboration, and support for employee-facing processes.. Contributed to a people-first culture by ensuring operational excellence in support of employee needs across multiple regions.
Client Account Manager
Managed regional payroll services across 7 countries, ensuring employee satisfaction through accurate, timely delivery and proactive issue resolution.. Acted as a liaison between internal departments (benefits, compliance, HRIS) and client-facing teams, focusing on high-quality employee experiences.. Led internal LATAM HR communications to promote wellness programs, benefit education, and employee engagement initiatives across multiple markets.. Coordinated regional HR and culture-focused activities with a $1,500/month budget, supporting events, wellness campaigns, and internal communications that reinforced company values and employee connection.