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Customer Service & Technical Support Specialist with 8+ years in client-oriented roles
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Competencies
Provided empathetic and effective support to clients, ensuring high satisfaction and personalized service.
Diagnosed and resolved technical issues for software and hardware, maintaining quality and efficiency.
Developed engaging educational plans based on children's interests, fostering learning and problem-solving skills.
Displayed excellent listening, empathy, and clarity in diverse customer service and team environments.
Managed data, inventory, and administrative tasks efficiently in call center and shipping roles.
Education
Languages
Summary
Dedicated support specialist with over 8 years of experience in customer service, technical support, and educational planning. Skilled in resolving issues, managing data, and delivering personalized experiences, aiming to enhance client satisfaction and operational efficiency.
Key Achievements
- Managed diverse customer interactions at TELEPERFORMANCE, consistently meeting key metrics like CSAT, AHT, and FCR.
- Designed educational and problem-solving plans as Skateboarding Instructor, enhancing children’s engagement and development.
- Handled sales, inventory, and customer service at Velotax, creating personalized experiences for clients of all ages.
Experience
Skateboarding instructor
Designed educational plans based on children's interests and curiosities., Managed administrative tasks responsibly, maintaining order and preserving work materials., Implemented exercises for problem-solving and conflict resolution among school members., Consistently exceeded...
Shipping Company Assistant
Demonstrated strong listening skills and worked to meet company objectives., Created personalized customer service experiences for clients of all ages., Managed the sales point, inventory control, quotations, tracking, and immediate response efficiency to provide the best customer service.
Call Center Agent
Managed calls effectively, maintaining composure in challenging situations where customers might feel anxious or stressed., Demonstrated a patient and positive attitude when resolving issues., Provided empathetic, precise, and respectful customer service., Showed excellent performance and skills in...
Bilingual Customer Service Agent
Provided high-quality technical support and customer service to PlayStation users in the United States or Canada via B2B-intensive calls, resolving inquiries related to accounts, payments, subscriptions, consoles, and games., Diagnosed and resolved software-focused technical issues, guiding the...