Diana - Financial and Business Advisor with diverse client engagement experience
Summary
Experienced financial and business advisor with a background in banking, insurance, and telecommunications sectors, specializing in client relationship management and service excellence.
Key Achievements
- Handled customer inquiries, complaints, and damage claims efficiently in telecommunications.
Skills
Provided tailored solutions and support to retail, premium, and corporate clients.
Developed and maintained relationships with clients across banking, insurance, and telecommunications sectors.
Effectively communicated with clients and users to understand needs and resolve issues.
Identified and addressed service requests, complaints, and damage issues in telecommunications.
Languages
Experience
Asesora Financiera
BANCO AV VILLAS
Atendí clientes retail y premium a través de la línea de crédito de Libranza, en los convenios con Entidades Públicas y Privadas.
Asesora Empresarial
SEGUROS SURA
Me desempeñé como Asesora de clientes retail, premium y empresariales, apertura convenios empresariales.
Analista de Coordinación de Daños
ETB
Atendí a los usuarios de telefonía básica de hogar, sus peticiones, quejas y reclamos, y prestaba solución a sus solicitudes de daño en sus redes telefónicas.
Education
Universidad de Ciencias Aplicadas y Ambientales
INGENIERA COMERCIAL