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Diana
Customer Service Specialist with 5+ years in client support and collections
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Competencies
Provided support via calls, emails, and online inquiries across various industries, ensuring customer satisfaction.
Demonstrated excellent verbal and written communication to engage clients and handle sensitive conversations effectively.
Resolved customer complaints and issues involving booking, billing, and service inquiries with a focus on resolution.
Negotiated payment arrangements and managed debt collections with empathy and adherence to laws.
Provided assistance with mobile apps, website login issues, and streaming problems for digital services.
Education
Languages
Summary
Dedicated customer service specialist with extensive experience in collections, healthcare support, reservations, and sales, focused on effective communication, problem-solving, and compliance.
Key Achievements
- Managed customer interactions ensuring compliance with federal laws and company procedures.
- Handled diverse roles including collections, patient inquiries, reservations, and sales, developing comprehensive service skills.
- Established effective communication and negotiation techniques to resolve customer issues and facilitate payments.
Experience
Collections Agent
As a collections agent we must contact the customers with outstanding balance due, we must show empathy and engage in effective negotiation to secure payment arrangements or settlements., Work with debtors to establish repayment plans based on their financial situation, offering solutions such as...
Patient Care Representative
Handling incoming calls from patients and solve all the inquiries that they might have at the time to perform the screening test, sometimes they were not even aware about the medical prescription submitted either by their primary health care provider or the medical insurance.
Reservation Agent
Customer Service and Sales Representative
Greeting calls to patients with prescriptions about to expire, complete the missing information on system, reconfirmed the medical insurance and shipping address and asked proving questions to make sure that the kit was received otherwise request a reshipment at no additional cost., Coordinate pick...