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Billing and Customer Service Specialist with diverse industry experience
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Competencies
Extensive experience in Medicaid billing and use of insurance web portals for claim processing.
Provided high-quality customer support across multiple roles including healthcare, roadside assistance, and airport services.
Effective email and team chat communication used to coordinate tasks and interact with clients and staff.
Arranged travel, accommodation, and airport services, ensuring smooth operations and customer satisfaction.
Operated cash registers and processed transactions efficiently in retail and banking environments.
Education
Languages
Summary
Experienced in healthcare billing, customer service, and coordination roles across healthcare, aviation, banking, and retail sectors.
Key Achievements
- Managed Medicaid billing for two office locations, ensuring compliance and accuracy.
- Trained new staff and managers as head trainer at Landmark Aviation, demonstrating leadership.
- Handled customer assistance in roadside and airport services, maintaining high satisfaction metrics.
Experience
Dental Billing
In charge of two office locations for MCO (medicaid) billing., Communicate with staff and managers via email and team chat., Knowledge of insurance guidelines, Medicaid and other requirements experience using insurance web portals., Preparing, reviewing and transmitting claims using billing...
Dispatcher
Responsible for assisting customers that were in need of roadside assistance services., Answered calls on a daily basis, and determined the proper course of action in order to help the needs of each customer., Trained to handle RoadAmerica’s global positioning system, and also their CRM., Became...
Coordinator
Arranged accommodation services for pilots such as airplane maintenance, plane parking details, and refueling., Coordinated passengers’ hotels, car/limo rentals, catering needs, and made sure they had a pleasant overall experience at the airport., Proficiently used the company’s CRM to look up and...
Head Teller
Responsible for product knowledge regarding all available banking products, and other services within CitiBank., Actively offered customers options to open a bank account that would best fit their needs., Received valuable training from multiple experienced agents at the company, consisting of...
Customer Service Representative
Assisted the town’s residents in the process of signing up for the programs offered by the recreation department., Made phone calls on a daily basis to communicate with residents regarding updates, cancellations, site changes, etc., Followed procedures to verify the address of residents, and...
Cashier
Thoroughly organized products in their respective aisles, and brought out newly arrived items out into the store, to stock up empty shelves., Successfully rang up items and took care of customers, making them feel at ease, using social skills, and showing them genuine care., Conducted Inventory...