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Customer Support & Interpretation Specialist with 5+ years in healthcare & telecommunications
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Competencies
Delivered courteous and effective customer support, resolving issues efficiently across multiple industries.
Provided technical assistance to insulin pump users, diagnosing and resolving device problems remotely.
Interpreted in medical, financial, and utility contexts for English and Spanish speakers, including emergency calls.
Excelled in clear, empathetic communication with clients, patients, and in interpreting roles.
Proficient in Google Drive, Windows, PowerPoint, and Teams for documentation and collaboration.
Education
Languages
Summary
Experienced in customer service, technical troubleshooting, and language interpretation in healthcare and customer care sectors. Skilled in facilitating clear communication and resolving technical issues for diverse clients in English and Spanish.
Key Achievements
- Provided technical troubleshooting for insulin pump users across North America, ensuring proper device functionality.
- Interpreted medical and financial calls in English and Spanish, including emergency 911 conversations, enhancing communication for diverse clients.
- Developed strong communication skills handling customer issues in collections, customer care, and problem resolution roles.
Experience
Collections/Customer Care/Issue Resolving Agent
Worked as a collections/ customer care/ issue resolving agent for Valor Global, Developed skills in fluent communication with the consumer and correct product handling
Spanish and English Interpreter
Worked as a Spanish and English interpreter for medical, finances, insurance, utilities, daily routine calls for businesses, Translated and interpreted for 911 calls in some instances
Technical Support Agent
Help and assist customers who suffer diabetes and use an insulin pump, Provide proper troubleshooting for their pump, Assist patients who live in USA and Canada in English, French and Spanish