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Project Manager with 8 years of experience in construction and infrastructure
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Competencies
Oversaw project lifecycle activities, including planning, execution, and delivery management in construction.
Managed project budgets, tracked expenses, and implemented cost-saving measures.
Prepared and presented project updates to clients, vendors, and internal teams.
Led multidisciplinary teams, coordinated tasks, and ensured project objectives were met.
Identified potential project risks and developed mitigation plans to prevent delays or failures.
Education
Summary
Seasoned project manager with a strong background in construction and infrastructure, skilled in leading teams and managing complex projects.
Key Achievements
- Led multiple large-scale infrastructure projects from initiation to completion, ensuring adherence to timelines and budgets.
- Managed cross-functional teams across diverse project phases, demonstrating strong leadership and coordination skills.
- Developed detailed project plans, risk assessments, and stakeholder communication strategies to optimize project delivery.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Healthcare account for elderly people, I am aware of the way the health insurance work, medical terms, I was on charge to complete contact between providers and patients., Full focus on customer experience.
CUSTOMER SERVICE REPRESENTATIVE
Energy account in all states, I was on charge to handle hard scenarios and provide good resolutions based on our policy, and also provide payment arrangements or extensions when they were available.
TECHNICAL SUPPORT AGENT
Technical support account about smart grills, I was on charge of Troubleshoot in order to identify the issue with the grill and also if a new part was required, the replacement process was also included as part of the resolution if needed., I was also on charge to guide our customers through the App.