Experienced data analyst specializing in financial data with a strong focus on predictive modeling and process optimization.
Applied statistical methods and data visualization tools to interpret complex datasets.
Performed database querying and management to extract relevant data for analysis.
Utilized advanced Excel functions and macros for data processing and reporting.
Developed dashboards and reports to support strategic decision-making.
Lean Solutions Group/Maerk
Coordinate billing validation and charge verification for international cargo shipments., Investigate and resolve billing discrepancies with carriers, brokers, and trucking companies., Generate and reconcile freight invoices and documentation (BOL, POD, EIR) ensuring compliance and accuracy., Manage accounts receivable tracking, following up with partners to ensure timely payments., Maintain accurate digital records supporting monthly reporting and internal audits., Deliver clear and timely email communication to internal teams and logistics stakeholders contributing to a responsive and customer focused logistics process.
Purificadora Las Brisas
Worked remotely with finance and operations teams to manage billing, vendor payments and receivables., Maintained digital documentation and coordinated with freight and supply vendors to ensure timely and accurate payments., Supported monthly closing processes and delivered financial reports., Resolved billing discrepancies and followed up with stakeholders to ensure issue resolution., Utilized Excel and Google Sheets for reconciliation and data tracking.
CREE Universidad del Norte
Delivered administrative support with a strong focus on internal and external customer service ensuring a professional and responsive experience for staff and partners., Organized and schedule national and international travel arrangements including hotel bookings and group transportation, maintaining timely communication to meet individual needs and preferences., Assisted in planning corporate meetings and training events, managing logistics and coordinating with external vendors to ensure high attendee satisfaction., Maintained, digitalized and organized financial documentation related to budgets, travel expenses and service contracts using QuickBooks to manage and track payments and records accurately., Coordinated vendors services and negotiated favorable terms balancing cost-efficiency with quality and ensuring timely delivery of services in line with organizational standards.
Bachelor’s Degree
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NCC Nearshore Call Center
Monitored and audited customer services calls and emails to assess service quality, identify performance gaps and ensure alignment with client expectation., Delivered direct feedback and coaching to agents supporting U.S. based logistics and service accounts enhancing their customer interaction skills and service consistency., Generated weekly performance reports for management highlighting trends in customer satisfaction, service quality and operational inefficiencies., Handle complex customers escalations providing resolution strategies and recommending process improvements to boost overall customer experience and satisfaction.
NCC Nearshore Call Center
Delivered customer services for U.S. clients from utility companies., Handle high call volumes providing real time updates on orders and service statuses., Collaborated with internal technical teams to troubleshoot issues and provide quick resolutions., Logged detailed case notes and customers interactions in CRM tools, ensuring proper follow-up and handoff., Maintained service level metrics in a fast-paced environment, contributing to a 90%+ satisfaction rate.
