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Diego
Customer Service & Logistics Professional with 5+ years of experience
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Competencies
Provided empathetic and effective customer support, achieving high satisfaction rates.
Coordinated roadside assistance services, ensuring timely response and resolution.
Skilled in Excel, Google Spreadsheets, and document management to improve data handling.
Organized data entry processes to increase productivity and success rates.
Resolved customer and operational issues efficiently with a focus on satisfaction.
Education
Languages
Summary
Experienced customer service and logistics specialist with a demonstrated ability to improve efficiency and customer satisfaction. Proficient in office software and issue resolution.
Key Achievements
- Managed appointment scheduling and client prospecting for credit repair services
- Coordinated roadside assistance operations for a towing company in Gainesville, FL
- Increased service efficiency by 35% through effective process improvements
Experience
Appointment Scheduler
Scheduling clients for credit repair study appointments, Prospecting potential clients for service scheduling.
Roadside Assistance Coordinator
Coordinated roadside assistance services for the Gainesville, FL area for a towing company called Elite Towing.