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Diego
Customer Service & Sales Executive with 5+ years in client retention and training
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Competencies
Provided personalized assistance to customers, resolving issues and ensuring customer loyalty.
Led sales initiatives and managed client relationships, achieving monthly goals and strengthening trust.
Handled customer disputes effectively, maintaining positive interactions and long-term satisfaction.
Taught Latin dance routines at various levels, fostering confidence and coordination in students.
Utilized Adobe Photoshop and Illustrator for graphic design projects related to personal or professional purposes.
Education
Languages
Summary
Experienced in customer satisfaction, retention, and sales with a background in Latin dance instruction and graphic design. Skilled in conflict resolution, client management, and training others, always aiming to deliver excellent service and creative solutions.
Key Achievements
- Managed customer retention at Alorica by resolving issues and achieving high customer satisfaction levels.
- Assessed client needs at Kawaisis Global, facilitating legal consultations and improving scheduling effectiveness.
- Designed and delivered group Latin dance classes at Salsa Latin Guatemala, enhancing student confidence and coordination.
Experience
Customer Service and Retention Executive
Management of incoming and outgoing calls, providing personalized attention to customers with inconveniences after the cancellation of the service., Responsible for identifying problems, proposing effective solutions and achieving service reconnection through clear and empathetic communication.,...
Sales Executive and Customer Evaluation
Conduct initial assessments of Latino clients without legal status in the U.S. to coordinate consultations with specialized lawyers., Management of incoming and outgoing calls, follow-up to potential clients and support during the legal advice process., Clear explanation of services and benefits,...
Instructor of Latin Rhythms
Teaching of group classes in salsa, bachata and chachachá at initiation, intermediate and advanced levels., Design of routines, planning of classes and adaptation of techniques according to the individual abilities of the students., Building confidence and coordination in students through...