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Digital Banking and Product Development with 10+ years in Financial Services
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Competencies
Led the digital transformation projects and defined strategies for new digital banking products and channels.
Developed and launched new banking products, including current, savings, and liabilities accounts, as well as mobile banking apps.
Led cross-functional teams for omnichannel projects, digital transformations, and new service implementations.
Designed and delivered marketing campaigns and product training for sales and digital channels teams.
Developed and improved digital channels, including new channels and security features to enhance customer service.
Education
Languages
Summary
Experienced digital banking and product management professional with a focus on transforming financial services through innovative digital solutions and strategic product development.
Key Achievements
- Led digital transformation initiatives including omnichannel strategies at Banco Pichincha C.A., enhancing customer experience.
- Defined and implemented current and saving accounts strategies for Galileo Financial Technologies, developing new liabilities products.
- Implemented mobile banking solutions and security features, improving digital banking services across multiple roles.
Experience
Head Cyberbank Digital
Define and implement the current and saving accounts strategy., Responsible for the development of new liabilities products., Development and implementation of Marketing campaigns., Provide training on savings and checking account products to the sales team., Development of new Channels, Products, and Services., Implementation of Projects and new security features for digital banking., Implement improvements to the processes in the different channels.
Current and Saving Accounts Manager
Services and Channels Manager
Senior Product Owner | Channels Manager | Project Leader
Define and implement Omnichannel Project and digital transformation., Responsible for the strategy of customer migration to digital banking., Implement mobile banking and smartphone application., Lead several product, business, development and sales teams., Analyze and implement the opening of new bank branches based on potential zones., Develop and implement marketing and communication campaigns., Training the call center and digital channels sales team.