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Customer Support Specialist with 4+ years of technical and client assistance experience
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Competencies
Delivered technical support for electronic devices and solar inverters, ensuring effective problem resolution.
Effectively communicated with clients via email, chat, and phone to resolve technical inquiries.
Assisted with documentation, specifications, and administrative tasks during internship and work roles.
Developed selling skills and customer engagement abilities as a sales promoter and customer support agent.
Enhanced problem-solving under pressure through carpentry and technical support activities.
Education
Languages
Summary
Experienced professional with a strong background in technical support, client communication, and administrative tasks. Proven ability to adapt and solve problems across diverse roles, including technical support, sales, and organizational activities.
Key Achievements
- Provided technical support for Govee electronic devices across multiple communication channels.
- Supported solar inverter clients in the UK with technical guidance via email, chat, and phone.
- Assisted with technical specifications and administrative procedures during an internship at COSSMIL.
Experience
Customer Support Representative
Provided technical support in English for Govee electronic devices via email, chat, and phone.
Customer Support Representative
Offered English-language technical support for solar inverters (Solax Power project) to UK clients, through email, chat, and phone.
Internship
Assisted with technical specifications for manual services, maintenance and renovation projects, as well as administrative procedures and documentation.
Sales Promoter
Development of selling skills, dealing with the customer and oral skills.
Carpentry Workshop Assistant
Developing the ability to solve problems under pressure.
Full time Missionary
Proselytizing activities, planning and optimization of ecclesiastical work.
Customer Service in Network game area
Administrative development.