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Customer Support & Service Coordinator with 5+ years in tech and real estate
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Competencies
Handled technical support, appointment scheduling, and customer communications in bilingual environments.
Managed billing, collection, and customer monitoring activities for security services and other industries.
Excelled in voice and chat communication across multiple platforms, supporting clients in various service sectors.
Bilingual in English and Spanish, used extensively in customer service and technical support roles.
Languages
Summary
Dedicated professional experienced in technical support, billing, and client communications across tech, real estate, and security sectors.
Key Achievements
- Provided bilingual technical support and appointment scheduling for Vivint and Homes.com, enhancing customer experience.
- Managed billing operations including collection and customer monitoring for Secutas Security Services, ensuring accurate monthly revenue processing.
- Supported clients via chat and voice services, including food ordering and therapy support, demonstrating versatile communication skills.
Experience
BILINGUAL AGENT FOR VIVINT
TECHNICAL SERVICE AND SUPPORT, APPOINTMENT SCHEDULING
BILINGUAL AGENT FOR HOMES.COM
REAL ESTATE SERVICE, HOME LOANS AND REPAIRS, APPOINTMENT SCHEDULING, CUSTOMER SERVICE
RECURRING MONTHLY REVENUE BILLER
SPECIAL BILLING, BILLING, COLLECTION AND MONTHLY CUSTOMER MONITORING WITH CAMERA SERVICES AND SECURITY SYSTEMS