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Collections Specialist with 5+ years in account recovery and client service
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Competencies
Provided tailored solutions and support to clients and residents across roles.
Utilized negotiation techniques to recover accounts and facilitate communication.
Tracked active loads, managed paperwork, and sold freight to clients ensuring operational efficiency.
Maintained financial records, processed insurance data, and updated information accurately.
Proficient in Word, Excel, PowerPoint, used for reports, data management, and presentations.
Education
Languages
Summary
Experienced in account recovery, load management, and government procedures with a focus on efficiency and client satisfaction.
Key Achievements
- Recovered accounts to maintain a healthy portfolio at Resortcom.
- Managed load tracking and sales, optimizing routes and profits at Rapido Solutions Group.
- Handled government procedures and financial records efficiently as HOA Manager.
Experience
Collections specialists senior
bring on as many current accounts as possible, keeping the best quality and service with the clients, find out their necessities with an analytical approach and negotiation strategies, recover the accounts to a healthy portfolio.
Tracking & Sales specialist Agent
tracking and monitoring the active-live loads, sell loads to different truckloads companies, manage the paperwork after the delivery, active communications with the truck drivers or dispatcher, find out the best routes to get the best profit possible.
Operations agent
match info from the insurance policies with the info in system, fill the missing info, update the new one.
Homeowners Association Manager
managing government procedures, liaising with various government agencies, providing direct support to resident homeowners, overseeing the collection of delinquent property fees, conflict negotiation and resolution, financial record keeping, income and expense tracking, bank reconciliations.