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Case Manager
Handled a portfolio of personal injury cases, including auto accidents and wrongful death claims., Assisted attorneys with legal research, drafting, and case preparation., Managed case files, medical records, and evidence with accuracy and discretion., Communicated with clients, medical providers, and insurance representatives to support case resolution., Prepared settlement demands and coordinated mediations and hearings., Used legal software and documentation systems efficiently., Worked effectively under pressure with a collaborative and organized approach.
Sales Agent
Developed and maintained strong relationships with clients to increase sales and ensure customer satisfaction., Handled inbound and outbound calls to promote company products and services., Met and exceeded monthly sales targets through effective negotiation and closing techniques., Provided detailed product information and solutions tailored to client needs., Used CRM systems to track leads, manage opportunities, and follow up on potential clients., Collaborated with the marketing team to identify new sales opportunities and improve outreach strategies., Delivered high-quality customer service while maintaining professionalism and efficiency.
Customer Support Representative
Responded to customer inquiries via phone, email, and chat, ensuring prompt and accurate resolutions., Troubleshot technical issues and guided customers through solutions step-by-step., Maintained high customer satisfaction ratings by demonstrating empathy and professionalism., Processed account updates, billing inquiries, and service requests efficiently., Documented all customer interactions in the company’s CRM system with accuracy., Worked collaboratively with supervisors and teammates to improve support processes., Consistently met performance metrics including response time, quality, and productivity goals.