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Customer Service Representative
Contact
Competencies
Handled customer inquiries, resolved complaints, and provided tailored advice to enhance service quality.
Set schedules for IT maintenance, organized hardware/software support, and trained personnel on IT tools.
Created and maintained reports using Excel, supporting resource allocation and stakeholder communication.
Repaired mobile devices, installed OS, and configured hardware to ensure device functionality.
Developed training programs and instructed staff on IT procedures and support tools.
Education
Languages
Summary
Experienced in customer service, technical support, data management, and device repair. Skilled in workflow organization, training, and problem resolution, committed to enhancing client satisfaction and operational efficiency.
Key Achievements
- Managed customer accounts and responded promptly to inquiries, improving customer satisfaction.
- Led project management and workflow documentation for IT support at Smart Lab Mobile.
- Produced detailed reports and data analysis, enhancing data-driven decision-making at Digitex Colombia.
Experience
Customer Service Representative
Updated account information to maintain customer records., Answered constant flow of customer calls with minimal wait times., Answered customer telephone calls promptly to avoid on-hold wait times., Responded to customer requests for products, services, and company information., Offered advice and...
Technical Coordinator
Managed projects, ticketing and CRM tracking to document support and control workflows., Set schedules for preventive maintenance and on-site repairs., Organized procedures for supporting hardware, software and mobile devices for users., Trained personnel on use of IT tools and applications.
Back Office Assistant
Produced monthly reports using advanced Excel spreadsheet functions., Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources., Uphold security and confidentiality of documents and...
Senior Cell Phone Technician
Removed, fixed and replaced components such as LCD screens, home buttons and charging ports., Erased user data, debugged application issues and refurbished devices for resale., Installed new operating systems in Android and IOS devices., Installed and configured new devices and system components.,...