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Customer Service Specialist with 5+ years in client relations and support
Contact
Competencies
Applied active listening to understand and resolve customer and resident issues effectively.
Managed customer interactions through call documentation, issue classification, and relationship building.
Diagnosed and addressed client and resident problems via troubleshooting notes and process clarification.
Provided clear, tailored feedback and instructions in spoken and written English, improving language proficiency.
Organized and prioritized service requests and customer concerns to ensure timely resolutions.
Education
Languages
Summary
Dedicated customer service representative and online English teacher with extensive experience in client communication, issue resolution, and educational support. Skilled in active listening, problem solving, and relationship management.
Key Achievements
- Handled inbound and outbound calls, resolving customer issues, and escalating major concerns efficiently.
- Documented communication thoroughly, maintaining accurate customer and resident records.
- Taught English to students aged 14-17, improving language skills and confidence.
Experience
Customer Service Representative
Answer oncoming calls and actively listen to residents., Place and create service requests regarding the problem that resident face., Prioritize service requests depending on the problems following a troubleshooting note., Classify problems and service requests depending on the issue., Document...
Customer Service Representative
Answer outbound calls and actively listened to customers, handled concerns quickly and escalated major issues to supervisor if needed., Document every call in detail., Clarified customer issues and determined root cause of problems to resolve product or service complaints., Updated account...
Online English Teacher
Worked with students between ages 14 and 17 on grammar, pronunciation and sentence construction., Boosted student confidence through tailored feedback and individualized support in areas of improvement., Enhanced student ́s language skills by focusing on reading, writing, speaking, and listening...