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Data Analyst with 5+ years of experience in market intelligence
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Competencies
Utilized statistical tools and software such as Excel and SQL for extracting and analyzing data.
Conducted competitive analysis and client surveys to inform business strategies.
Created dashboards and visual reports using tools like Tableau to communicate insights.
Managed multiple research projects, coordinating teams and timelines effectively.
Education
Summary
Experienced Data Analyst specializing in market research, data visualization, and strategic analysis.
Key Achievements
- Led data collection and analysis for market research projects, supporting strategic decisions.
- Streamlined reporting processes, reducing report generation time by 20%.
- Developed dashboards that improved team’s data visualization capabilities and decision-making.
Experience
Photographer
Provide professional photography services for tours, events, and landscapes., Use personal equipment to capture high-quality images tailored to client needs., Blend artistic perspective with technical skills to deliver creative and professional results.
Tour Guide
Conduct one-day excursions in Guanacaste with international tourists, collaborating with different tour operators in the region., Provide enriching experiences by combining cultural knowledge with personal storytelling.
Tour Guide
Led one-day and overnight tours across Costa Rica and Nicaragua, including one-day excursions in Guanacaste with international groups., Facilitated border and migration processes, delivering historical and cultural insights., Managed budgets and basic accounting tasks for tours.
Seasonal Tour Guide
Guided educational journeys across Costa Rica., Promoted leadership and teamwork among student groups., Worked alongside professional psychologists, ensuring group dynamics, accurate information, and providing the support of a local guide., Coordinated accommodation, logistics, and compliance with group rules.
Front Desk Supervisor
Supervised reception staff and daily front desk operations., Assisted in staff scheduling, guest check-in/out, and handling escalated customer concerns., Supported management in coordinating hotel operations with other departments.
Tours & Transportation Supervisor
Supervised staff in tour and transport sales., Managed cash closing, dataphone transactions, and customer reservations., Oversaw surf lessons sales, one of the highlights at Selina Nosara., Provided personalized customer service, addressing guest needs and requests.
Manager
Oversaw payroll, administration, and production in a family-owned bakery.
Customer Service Agent
Delivered strong customer service and technical support via chat and inbound calls., Specialized in client satisfaction and efficient problem-solving.
Tour Desk Agent
Managed tour sales, hotel reservations, and client inquiries., Ensured smooth communication with hotels and transport providers., Focused on personalized service and hospitality for international clients.
Highway Operator
Handled bilingual customer calls (Spanish/English) for roadside assistance., Coordinated emergency response teams and roadside assistance along Route 27., Managed incident reporting and communication between field crews and central office.
Reservation Agent
Handled bookings, sales, and client inquiries., Created and customized tourism packages for national and international visitors.
Concierge
Managed check-in and check-out processes., Escorted guests to their rooms and performed room inspections., Coordinated inquiries and provided solutions to client requests, emphasizing personalized service.
Adventure Tour Guide
Led outdoor adventure tours (zipline, canyoning, rappelling)., Worked as part of the vertical rescue team, ensuring visitor safety in high-risk activities.