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Diego
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Competencies
Experiencia demostrada en Customer Service.
Experiencia demostrada en Client Relations.
Experiencia demostrada en Sales.
Experiencia demostrada en Lead Generation.
Experiencia demostrada en HubSpot.
Education
Languages
Summary
Perfil profesional
Experience
SALES REPRESENTATIVE
MANAGED INBOUND AND OUTBOUND CUSTOMER INTERACTIONS TO PROMOTE RESORT SERVICES AND SECURE RESERVATIONS.. USED CRM TOOLS TO TRACK POTENTIAL CUSTOMERS AND MAINTAIN ACCURATE CLIENT RECORDS.. PROVIDED EXCEPTIONAL CUSTOMER SERVICE IN BOTH ENGLISH AND SPANISH TO NATIONAL AND INTERNATIONAL GUESTS.
KITCHEN ASSISTANT
PREPARED CLASSIC ITALIAN DISHES AND MODERN FUSION CUISINE WHILE MAINTAINING HIGH QUALITY STANDARDS.. COLLABORATED WITH KITCHEN TEAMS TO ENSURE HYGIENE, ORGANIZATION, AND OPERATIONAL EFFICIENCY.
HUMAN RESOURCES ASSISTANT
MANAGED STAFF SCHEDULES, PAYROLL REPORTS, AND HR OPERATIONAL ACTIVITIES.. PROVIDED BILINGUAL CUSTOMER SERVICE TO INTERNATIONAL GUESTS.. MANAGED GUEST CHECK-INS, RESERVATIONS, AND ONLINE BOOKING PLATFORMS SUCH AS BOOKING.COM.
DIRECTOR OF TALENT AND VOLUNTEER RECEPTION
LED A TEAM OF 10 MEMBERS RESPONSIBLE FOR CORPORATE PARTNERSHIPS AND VOLUNTEER PLACEMENT.. ORGANIZED MEETINGS WITH NGOS AND COMPANIES TO ESTABLISH COLLABORATION OPPORTUNITIES.. COORDINATED WITH INTERNATIONAL COMMITTEES TO SUPPORT INTERCULTURAL VOLUNTEER PROGRAMS.
FRONT DESK RECEPTIONIST
MANAGED GUEST CHECK-IN AND CHECK-OUT PROCESSES.. HANDLED RESERVATIONS THROUGH CLOUDBEDS/CLOUD-BASED HOTEL MANAGEMENT SYSTEMS.
KITCHEN STAFF
PREPARED MEALS AND MAINTAINED KITCHEN EFFICIENCY DURING HIGH-DEMAND SEASONS.. WORKED COLLABORATIVELY WITH A MULTICULTURAL TEAM TO DELIVER HIGH-QUALITY SERVICE.