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Project Manager with diverse customer service and marketing experience
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Competencies
Led planning and coordination of projects and teams across multiple roles.
Handled customer interactions, retention strategies, and dispute resolutions.
Executed social media action plans and developed strategies for online sales.
Created schedules and KPIs to improve team productivity and goal achievement.
Directed departmental work, delegating responsibilities effectively.
Education
Summary
Versatile project manager with extensive experience in customer service, team coordination, and digital marketing. Skilled in planning, strategy, and operational optimization.
Key Achievements
- Managed schedules and delegated tasks across departments to improve team efficiency.
- Developed marketing workflows and strategies to reduce errors in digital channels.
- Created KPIs and optimized agent scheduling to meet operational goals.
Experience
Project Manager Junior
Creation and distribution of instructions to minimize errors in the tasks of each employee under my charge., Elaboration of schedules to optimize the use of time and better follow up of activities., Coordination of the work of the departments, delegating the role and responsibility of each person., Management of escalations, quality, user experience and supervisors.
Customer Service Representative
Customer service and customer retention representative for an account targeting the telecommunications area.
Customer Service Supervisor
Create schedules to optimize the use of agent time., Create and measure KPIs to achieve monthly goals.
Technical Project Manager y Asistente de Marketing
Planning and execution of action plan for social networks., Implementation of a strategy in digital channels that reduced errors and communication problems with the user., Management and development of an action plan for the coordination of product delivery routes with delivery drivers., Development and implementation of a methodology that allowed the execution of marketing campaigns. Ia for online sales.
Customer Service Representative
Sales of various technology and communication products, handling and resolving objections, addressing paperwork and documents within the agency.