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Competencies
Demonstrated experience with Customer Support.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with English–Spanish Medical Interpretation.
Education
Languages
Summary
View Diego's professional profile on CazVid.
Experience
Medical Interpreter (Freelance)
Provided real-time English–Spanish medical interpretation during clinical appointments across healthcare facilities in the United States., Delivered interpretation support during home healthcare visits, ensuring accurate and culturally appropriate communication., Conducted outbound calls to patients on behalf of physicians to relay medical instructions, appointment confirmations, and follow-up information., Interpreted emergency calls and law enforcement-initiated communications for non-English-speaking individuals., Maintained strict adherence to HIPAA regulations, confidentiality standards, and professional ethics.
Customer Service Representative (HBS)
Provided customer support via phone, email, and chat in a high-volume environment., Handled complex and sensitive cases related to heavy and oversized item orders., Collaborated with internal teams to resolve escalated issues efficiently.
Customer Service Representative
Assisted customers with order placement, payment issues, and service inquiries., Delivered clear, professional communication under time-sensitive conditions.