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Customer Service & Operations Specialist with 3+ years in Insurance & Tech Support
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Competencies
Experience in outbound calling, lead qualification, and appointment scheduling in insurance and support roles.
Managed social media content and engagement for Freight Broker, enhancing brand visibility.
Provided tech support and virtual assistance, demonstrating problem-solving skills across platforms.
Proficient in Microsoft Office, Google Suite, Canva, and Adobe Acrobat for various administrative and media tasks.
Showcased soft skills like leadership, resourcefulness, and consistency in multiple roles.
Education
Languages
Summary
Experienced in client engagement, social media management, tech support, and administrative tasks. Proven ability to adapt and excel in fast-paced environments with a focus on quality and efficiency.
Key Achievements
- Conducted high-volume outbound calls to qualify leads and schedule appointments for insurance agents at Globe Life Insurance.
- Managed social media accounts as a Freight Broker, enhancing online presence and engagement.
- Provided technical support and virtual assistance, demonstrating adaptability across diverse roles.
Experience
Freight Broker Social Media Management
Appointment Settlement
Conducted high-volume outbound calls to prospective clients to qualify leads and schedule appointments for insurance agents.