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Customer Service Professional with over 5 years in Client Support and Process Management
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Competencies
Extensive experience in assisting customers, resolving issues, and ensuring high satisfaction levels.
Proficient in handling process workflows, including refunds, reorders, and escalations efficiently.
Skilled in payroll, hiring, KPI development, and office software to support organizational operations.
Strong oral and written communication capabilities in customer interactions and team collaborations.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, process management, and administrative support across diverse industries. Adept at resolving complex issues, streamlining workflows, and enhancing customer satisfaction.
Key Achievements
- Provided exceptional customer service across multiple roles, enhancing client satisfaction.
- Handled escalations and complex inquiries, improving issue resolution efficiency.
- Supported HR functions including payroll, hiring, and KPI analysis, streamlining administrative processes.
- Assisted in order placement, tracking, and refunds, ensuring smooth customer transactions.
- Managed medication refills and inventory as a pharmacist, maintaining accuracy and compliance.
Experience
Customer Care Professional
Customer service, Taking payments, Enrollment in benefits, Disputes, Membership Rewards, Adding additional cards under main account
SENIOR PROCESS EXECUTIVE VOICE
Customer service, Helping customer to place orders, Tracking packages, Refunds and reorders, Help desk support, Taking escalations calls
Administrative Assistant
Helping HR with payroll, Commissions, Hiring process, Interview, Appointment setter, KPI's elaborations, Using Microsoft Office
Customer Service Representative
Assisting customer with payments, Worked in the billing dept., Moved to the downgrade dept.
Pharmacist
Customer service, Refilling medication, Billing, Cashier position, Medicine inventory
Customer Service Representative
Assisting customers with payments, Refunds, Retail