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Divyanshu
Research Analyst with Data Analysis & Operations Expertise
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Competencies
Skilled in analyzing data trends and preparing reports to inform business strategies.
Experienced in resolving customer queries efficiently via calls and chats, ensuring satisfaction.
Led teams in restaurant, café, and events settings, fostering collaboration and performance.
Managed daily operations, inventory, and vendor relations in hospitality environments.
Education
Languages
Summary
Divyanshu is a dedicated professional with experience spanning research, hospitality management, and customer support. Adept at analyzing data, managing operations, and delivering excellent customer experiences, he consistently drives operational efficiency and client satisfaction.
Key Achievements
- Conducted comprehensive research supporting strategic business decisions.
- Consistently maintained high customer satisfaction levels in customer service roles.
- Managed restaurant operations, ensuring quality service and inventory control.
- Led café and event operations, overseeing staff training and vendor coordination.
Experience
Research Analyst
Conducted qualitative and quantitative research to support business decisions.. Analyzed data to identify trends, patterns, and insights.. Prepared structured reports and supported market and competitor research.
Customer Service Associate
Resolved customer queries via calls and chats with high satisfaction levels.. Assisted with order, payment, and product-related concerns.. Consistently met performance and quality targets.
Restaurant Manager
Managed daily restaurant operations and inventory.. Built strong customer relationships and ensured service quality.
Café Manager
Led café operations, menu planning, staff training, and vendor coordination.
Event Coordinator
Executed luxury weddings and high-profile events across premium venues.. Coordinated vendors, guests, and VIP F&B; services.