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Customer Service & Technical Support Specialist with diverse hands-on experience
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Competencies
Provided support in billing, payments, and administrative queries, ensuring customer satisfaction.
Assisted users with general issues de-escalation and technical troubleshooting.
Monitored social media platforms to enforce community guidelines and maintain brand image.
Analyzed social media data and prepared reports to monitor online presence.
Utilized Zendesk, Salesforce, Jira, and other tools for customer support and data management.
Education
Languages
Summary
Experienced in customer engagement, technical support, and social media moderation across diverse platforms. Skilled in utilizing support tools and ensuring brand integrity.
Key Achievements
- Gained experience across multiple roles including customer service, technical support, and social media moderation.
- Handled billing, payment issues, and general de-escalation to ensure service continuity.
- Monitored brand reputation and enforced social media compliance to maintain a family-friendly environment.
Experience
CUSTOMER SERVICE AGENT
Technician in administrative computing (windows and office package), Brand information and management, Billing & payment
TECH SUPPORT AGENT
General issues de-escalation, Billing & payment
SOCIAL MEDIA CONTENT MODERATOR
Knowledge of Social Media Platforms, Data Analysis and Reporting, Monitor the brand's online presence, Making sure everything was followed in Social Media Apps and maintaining a family-friendly environment.