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Customer Service & Support Specialist with 10+ years of diverse experience
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Competencies
Provided support to customers through various channels, resolving issues and enhancing satisfaction.
Scheduled and managed team operations and inventory at Concentrix Nicaragua, demonstrating leadership.
Conducted sales activities for hotel services, promoting offerings to increase revenue.
Communicated effectively with customers and team members to ensure clarity and service quality.
Managed multiple customer requests and operational tasks across different roles.
Education
Languages
Summary
Dedicated customer service specialist with extensive experience in support, sales, and team coordination across diverse settings.
Key Achievements
- Managed customer communications efficiently across multiple roles, ensuring timely updates and issue resolution.
- Coordinated team schedules and inventory at Concentrix Nicaragua, demonstrating leadership and organizational skills.
- Handled sales and customer service at Hotel Holiday Inn and Best Western, expanding service offerings and improving client experience.
Experience
Angente Bilingüe Customer Service
In charge of helping the different drivers to check the status of the orders indicating if they were ready to pick up, direct them to the customers address and communicate with the customers to give them an update on their orders., Chat Support for the customers.
Angente Bilingüe Customer Service
In charge of help the different kind of customer with placing a refund, replacement, also help with tracking order provide update information with the different carriers, helped the customer with intersects in order to fix accounts that are already flagged like custom insult or fraud.
Janitor
I coordinated the team, as well as made the schedules and inventory of the products that we had to received.
Sales Executive
In charge of do the sales for the laundry department offer to different customers the service.
Front desk department: Customer service/Bellboy
In charge of receiving the client who arrived at the hotel and offering the service that the hotel provided.