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Customer Service & Training Specialist with 10+ years in Aviation and Hospitality
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Competencies
Provided high-quality support and customer care across airlines, hotels, and telecom sectors.
Coordinated and optimized training schedules and tracked progress for crew members and employees.
Created detailed reports for crew training and product quality, supporting operational decision-making.
Managed reservations, check-ins, and guest requests for airlines and luxury hotels.
Provided technical support for telecom services and exceeded sales targets through customer engagement.
Education
Languages
Summary
Experienced in aviation, telecom, and hospitality sectors, specializing in customer support, training coordination, and operational efficiency.
Key Achievements
- Managed and optimized crew training schedules, improving operational efficiency at Viva Aerobus.
- Handled high-volume inbound calls and managed product quality reports, enhancing customer satisfaction at BAT DBS MEXICO.
- Delivered top-tier customer service to airline passengers and luxury hotel guests, ensuring high satisfaction and compliance.
Experience
Crew Training Analyst
Managed and optimized crew training schedules to ensure regulatory compliance., Created detailed reports on upcoming crew member training sessions., Coordinated new course assignments for both new hires and experienced flight attendants., Implemented training tracking improvements that enhanced...
Customer Service Representative
Handled high-volume inbound calls, resolving customer complaints and inquiries efficiently., Managed product quality reports in Salesforce, driving service improvements., Led special projects to streamline operations and enhance customer satisfaction., Recognized for exceeding customer service KPIs...
Passenger Service Agent
Delivered top-tier customer service to international and domestic passengers., Managed check-in processes and boarding procedures with a focus on efficiency., Ensured strict compliance with airline policies and safety regulations.
Lobby Concierge
Provided premium guest services, including check-in/check-out and VIP assistance., Managed reservations, currency exchanges, and personalized guest requests., Resolved guest concerns swiftly, maintaining a high satisfaction rate.
Customer Service Executive Jr.
Provided technical support and consultation for mobile services and international roaming., Assisted clients with warranty claims and service inquiries, ensuring high-resolution rates., Consistently exceeded sales targets through a customer-focused approach.
Travel consultant
Designed customized travel packages, ensuring unforgettable experiences., Coordinated transportation, accommodations, and excursions tailored to client preferences.