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CSR
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Competencies
Oversaw the complete lifecycle of multiple SaaS products from conception to post-launch support.
Worked closely with engineering, marketing, and sales teams to align product objectives with business goals.
Applied Agile practices for iterative development and faster delivery of product features.
Conducted market research to inform product strategy and identify growth opportunities.
Utilized analytics to monitor product performance and inform enhancements.
Education
Summary
Experienced product manager specializing in SaaS solutions with a proven track record of product launches and lifecycle management.
Key Achievements
- Led cross-functional teams to successfully launch multiple SaaS products, expanding market reach.
- Managed product lifecycle from ideation to deployment, improving time-to-market and customer satisfaction.
- Developed strategic roadmaps aligning with business goals, resulting in consistent product growth.
Experience
CSR
CUSTOMER SERVICE FOR USER OF “ETSY”
FREELANCE ARCHITECT
DRAWING AND DESIGNS RELATED TO ARCHITECTURE
INTERNSHIP
DRAWING AND DESIGNS RELATED TO ARCHITECTURE
CSR AND TEMP SUPERVISOR
PERFORMANCE REPORTS., MONITOR AND GRADE EMAILS AND CALLS., CUSTOMER SERVICE FOR USERS OF WALMAR[link hidden], CUSTOMER SERVICE FOR USER OF WALMART FAMILY MOBILE
REPRESENTANTE DE SERVICIO AL CLIENTE Y MENTOR SUPERVISOR
PERFORMANCE REPORTS, MONITOR AND GRADE CALLS, CUSTOMER SERVICE FOR USERS OF TRACFONE NET10 AND SAFELINK.