Director HR Operations
Demonstrated experience with HR Business Partnering.
Demonstrated experience with HR Operations.
Demonstrated experience with Employee Relations.
Demonstrated experience with Employee Lifecycle.
Demonstrated experience with Recruitment & Onboarding.
Director HR Operations open to new opportunities
Lead cross-functional HR/payroll initiatives across Latin America, coordinating stakeholders, vendors and internal teams to improve service delivery, standardization and employee support.. Act as an escalation point for complex employee and payroll matters, ensuring timely resolution, confidentiality, accuracy and a strong service experience.. Support compliance reviews and audits through documentation, analysis and corrective actions; apply country-specific statutory, taxation and benefits requirements.. Manage payroll operations across Mexico, Costa Rica, Chile and Brazil, partnering with HR stakeholders and vendors on employee-impacting processes and controls.. Supported the transition to a new HR/payroll operating model, including ADP GlobalView with Celergo and an Oracle-based HRIS, ensuring process and data integrity.. Lead AI-enabled HR and Payroll transformation initiatives focused on efficiency, controls, turnaround time and operational excellence.
Managed Hire-to-Retire and payroll processes for Mexico, Brazil and the USA, supporting accurate employee data, lifecycle transactions and compliant execution.. Used Workday, SAP HR Core, GlobalView and ServiceNow to process employee changes, maintain records and resolve HR inquiries.. Partnered with ADP and Fidelity on payroll, benefits and retirement processes; performed reconciliations, month-end activities and advanced Excel reporting.
Managed compensation and benefits programs across multiple markets, supporting competitiveness, compliance and employee needs.. Performed market benchmarking, job evaluations and salary analysis; managed benefits programs and vendor relationships and resolved employee-related issues.
Managed employee lifecycle processes including onboarding, employee relations, performance, policies and offboarding.. Served as a primary HR contact for employees and managers, providing guidance on HR processes and compliance while maintaining accurate Workday data and reporting.
Provided daily HR support through Workday and ServiceNow, managing employee cases, data, reporting and documentation.. Led initiatives involving policies, benefits, taxation and wellness, consistently exceeding KPIs and service targets.
Led end-to-end recruitment, partnering with hiring managers on role definition, sourcing strategies and selection.. Conducted behavioral and competency interviews and provided data-driven hiring recommendations.
Managed full-cycle U.S. hiring, including requisitions, background checks, offers and onboarding; led a recruitment team while ensuring policy and deadline compliance.