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Dylan

Director HR Operations

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San José, San José, Costa Rica
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Competencies

HR Business Partnering

Demonstrated experience with HR Business Partnering.

HR Operations

Demonstrated experience with HR Operations.

Employee Relations

Demonstrated experience with Employee Relations.

Employee Lifecycle

Demonstrated experience with Employee Lifecycle.

Recruitment & Onboarding

Demonstrated experience with Recruitment & Onboarding.

Education

MBA, Business Administration & Human Resources Management
ENEB School of Business
2026 - 2027
Bachelor’s, Applied Business Administration
BYU University
2018 - 2023

Languages

Spanishnative
Englishprofessional working proficiency
Portugueseintermediate

Summary

Director HR Operations open to new opportunities

Experience

Payroll & Benefits Manager

Duracell Service Operations S.R.L.
Oct 2025 - Present

Lead cross-functional HR/payroll initiatives across Latin America, coordinating stakeholders, vendors and internal teams to improve service delivery, standardization and employee support.. Act as an escalation point for complex employee and payroll matters, ensuring timely resolution, confidentiality, accuracy and a strong service experience.. Support compliance reviews and audits through documentation, analysis and corrective actions; apply country-specific statutory, taxation and benefits requirements.. Manage payroll operations across Mexico, Costa Rica, Chile and Brazil, partnering with HR stakeholders and vendors on employee-impacting processes and controls.. Supported the transition to a new HR/payroll operating model, including ADP GlobalView with Celergo and an Oracle-based HRIS, ensuring process and data integrity.. Lead AI-enabled HR and Payroll transformation initiatives focused on efficiency, controls, turnaround time and operational excellence.

H2R & Payroll Specialist

Sandoz Group AG
Jan 2024 - Sep 2025

Managed Hire-to-Retire and payroll processes for Mexico, Brazil and the USA, supporting accurate employee data, lifecycle transactions and compliant execution.. Used Workday, SAP HR Core, GlobalView and ServiceNow to process employee changes, maintain records and resolve HR inquiries.. Partnered with ADP and Fidelity on payroll, benefits and retirement processes; performed reconciliations, month-end activities and advanced Excel reporting.

Compensation & Benefits Specialist

Hoffmann-La Roche
Mar 2022 - Dec 2023

Managed compensation and benefits programs across multiple markets, supporting competitiveness, compliance and employee needs.. Performed market benchmarking, job evaluations and salary analysis; managed benefits programs and vendor relationships and resolved employee-related issues.

HR Generalist

Hoffmann-La Roche
Feb 2021 - Feb 2022

Managed employee lifecycle processes including onboarding, employee relations, performance, policies and offboarding.. Served as a primary HR contact for employees and managers, providing guidance on HR processes and compliance while maintaining accurate Workday data and reporting.

People Support Specialist

Hoffmann-La Roche
Jul 2020 - Jan 2021

Provided daily HR support through Workday and ServiceNow, managing employee cases, data, reporting and documentation.. Led initiatives involving policies, benefits, taxation and wellness, consistently exceeding KPIs and service targets.

Talent Acquisition Specialist

IBM
Mar 2019 - Jun 2020

Led end-to-end recruitment, partnering with hiring managers on role definition, sourcing strategies and selection.. Conducted behavioral and competency interviews and provided data-driven hiring recommendations.

Talent Care Advisor

IBM
Jan 2018 - Feb 2019

Managed full-cycle U.S. hiring, including requisitions, background checks, offers and onboarding; led a recruitment team while ensuring policy and deadline compliance.

Skills

HR Business PartneringHR OperationsEmployee RelationsEmployee LifecycleRecruitment & Onboarding
Published on CazVid - Oct 1, 2026
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