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Technical Support Professional with customer service expertise
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Competencies
Assisted clients with troubleshooting internet, mobile devices, and account issues
Delivered empathetic and efficient support in fast-paced inbound call environments
Communicated technical information clearly and professionally across diverse platforms
Documented client interactions accurately using CRM tools to ensure record integrity
Fluent in Spanish and English, facilitating effective communication with diverse clients
Education
Languages
Summary
Experienced in delivering technical support and customer service with strong communication skills in fast-paced environments. Skilled in troubleshooting, documentation, and client interaction management.
Key Achievements
- Provided technical assistance resolving internet, mobile, and account issues at IBEX
- Handled inbound customer inquiries at Foundever, ensuring accurate troubleshooting
- Documented interactions professionally using CRM tools to maintain client records
Experience
Technical Support Assistant
Provided technical support to clients, resolving issues related to internet, mobile devices, and account management., Delivered customer service with empathy and efficiency, meeting key performance metrics consistently., Documented client interactions clearly and professionally using CRM tools.
Customer Service & Technical Support Agent
Handled inbound calls for customer inquiries and troubleshooting technical problems., Supported a wide range of consumer services with professionalism and accuracy., Collaborated with team leads to improve issue resolution time and customer satisfaction.