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Earl
Asesor de Contact Center y Agente de Seguros con experiencia en atención al cliente y ventas
Contact
Competencies
Capacidad para gestionar consultas y quejas en inglés y español, garantizando satisfacción y resolución efectiva.
Habilidad para identificar necesidades y cerrar ventas en productos de alto impacto, aumentando ingresos.
Competente en comunicación oral y escrita en inglés y español, facilitando la interacción con clientes internacionales.
Experiencia en registro y seguimiento de casos en plataformas CRM para mejorar la atención y seguimiento.
Education
Languages
Summary
Earl es un profesional bilingüe con experiencia en atención al cliente, ventas y gestión de sistemas CRM, enfocado en brindar soluciones efectivas y aumentar la satisfacción del cliente.
Key Achievements
- Atendí llamadas y redes sociales en inglés y español, resolviendo quejas y creando casos en sistemas CRM.
- Capacitado en ventas de productos de alto impacto, incluyendo productos para pérdida de peso.
- Desarrollé habilidades de atención al cliente bilingüe, mejorando la satisfacción y resolución de problemas.
- Implementé estrategias de ventas y atención que aumentaron la retención de clientes en los roles anteriores.
- Certificado en gestión internacional de negocios, fortaleciendo habilidades comerciales y de comunicación.
Experience
Adviser Contact Center
Being able to respond calls, social network or emails from the customers, in English or Spanish depending on the case.. Being able to respond complains from the customers, creating the case in the system and directing it to the corresponding area looking for the solution.. Report in the system every contact with a client, immediately after of conclude the same and directing it to the corresponding area looking for the solution.. Follow up on introduced cases in the system with the purpose of secure the solution to the customer.. Contact the registered clients in the data base according to the assigned company.
Adviser Contact Center
Being able to respond calls, social network or emails from the customers, in English or Spanish depending on the case.. Being able to respond complains from the customers, creating the case in the system and directing it to the corresponding area looking for the solution.. Report in the system every contact with a client, immediately after of conclude the same and directing it to the corresponding area looking for the solution.. Follow up on introduced cases in the system with the purpose of secure the solution to the customer.. Contact the registered clients in the data base according to the assigned company.
I was selling best high impact products or BHIP products, these ones are related with the weight loss on that time.
Insurance agent
In this company, I am basically an insurance agent able to understand the customer needs and also capable to sell products when apply.