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Bilingual Interpreter and Claims Specialist with 10+ years in customer service and healthcare
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Competencies
Utilized bilingual skills to facilitate communication in healthcare, legal, insurance, and customer service environments.
Handled insurance claims processing, settlement negotiations, and coverage assessments for homeowner insurance policies.
Provided real-time interpretation for medical, legal, and customer service scenarios, ensuring accuracy and cultural appropriateness.
Delivered bilingual customer support through various channels, troubleshooting and resolving client issues effectively.
Supervised installation crews, coordinating schedules and ensuring quality delivery across projects.
Education
Languages
Summary
Experienced professional specializing in Spanish-English interpretation, insurance claims management, and customer service across healthcare, legal, and corporate sectors.
Key Achievements
- Managed over 100 insurance claims simultaneously, ensuring timely resolution and supporting settlement negotiations.
- Provided accurate Spanish-English interpretation across healthcare, legal, and customer service settings, maintaining confidentiality and cultural sensitivity.
- Supervised billboard installation crews across Mexico City, coordinating teams and ensuring project delivery.
Experience
Freelance Interpreter (Remote)
Provide on‑demand Spanish–English interpretation for healthcare, legal, and customer service settings., Deliver accurate, culturally sensitive communication in remote environments., Adapt quickly to urgent requests, ensuring compliance with confidentiality and professional standards., Strengthen...
Claims Specialist
Managed 40–100+ homeowner insurance claims simultaneously, ensuring timely resolution., Coordinated inspections and engineer visits; guided clients bilingually through claims processes., Supported settlement negotiations with carriers, achieving favorable outcomes., Prepared detailed reports and...
Bilingual Medical Interpreter
Delivered rapid, accurate interpretation for ERs, 911 dispatch, hospitals, clinics, jails, and detention centers., Facilitated communication between medical staff, patients, and families to ensure accurate diagnoses., Assisted law enforcement and immigration officers with bilingual interviews and...
Customer Service Representative
Supported Verizon customers bilingually for internet, landline, and TV services., Explained billing, performed troubleshooting, and de‑escalated customer concerns.
Customer Service
Customer service, billing, collections, scheduling, troubleshooting.
Supervisor
Supervised billboard installation crews across Mexico City.