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Customer Service & Operations Associate with 5+ years of experience
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Competencies
Expertise in addressing customer needs, resolving issues, and maintaining high satisfaction levels.
Skilled in packing, shipping, inventory management, and process optimization in fast-paced environments.
Proficient in verbal and written communication, including translation and customer interaction.
Comfortable with Microsoft Office Suite, Google Docs, and basic data entry tasks.
Experience supervising, coaching, and motivating team members to achieve operational goals.
Education
Languages
Summary
Versatile professional with extensive experience in customer service, logistics, and team supervision. Adept at enhancing operational efficiency and delivering outstanding client experiences across retail, fulfillment, and healthcare settings.
Key Achievements
- Trained new employees on machinery operation and safety protocols, enhancing team efficiency.
- Processed over 900 units per hour in fulfillment, ensuring high productivity at Amazon.
- Delivered exceptional customer service across multiple roles, consistently maintaining positive client interactions.
- Supervised inventory and quality control in retail and pharmacy settings, reducing discrepancies.
- Made 100+ outbound calls daily, expanding client outreach and engagement.
Experience
Shipping and retail associate, production line
Costumer service representative. Cashier. Office production line. Package handler. Shipping associate. Trained new employees on proper operation of machinery and safety protocols. Utilized computer systems/software for data entry purposes related to inventory management or production tracking. Demonstrated strong attention-to-detail while performing repetitive tasks accurately within specified timeframes. Collaborated with supervisors to identify areas for skills improvement and participated in relevant training programs. Actively participated in team meetings, providing input and feedback for process improvement discussions
Costumer Service Representative
Received calls
Barista
Costumer service. Preparing drinks. Cashier. Utility work
AFE Packer
Packing 900 units an h. Processing department
Cold Caller
Making 100+ calls per day. Translated calls
Starbucks Barista
Interacted with 150+ costumers per day. Costumer service. Received 100+ calls per day
Receiving Specialist
Inspect shipments for damages or defects and records discrepancies or damages. Assisted customers in finding or ordering merchandise. Answered questions. Welcomed customers. Opened and closed store. Execute price changes and sign changes as needed. Handled returns and exchanges. Processed cash, check, or credit transactions with accuracy. Counted cash drawers. Stocked merchandise. Provide direction to organize and rearranges merchandise as needed to execute stocking plans and presentation standards
Pharmacy Technician
Costumer service. inventory. data entry. processed cash, check, or credit transactions with accuracy.
Asistan manager
Supervised, motivated, evaluated, and coached employees. Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction. Maintained inventory control of all products and enforced all proper food sanitation procedures
Phlebotomy Technician
Patient care. front desk. take blood sample. process blood sample. entry data. give results to the pacient. chemical inventory. cash transaction. open and close laboratory.
Phlebotomist Technician
costumer service. taken blood sampling. blood sample process. data entry. give results to the patient. chemical inventory. Processed cash, check, or credit transactions with accuracy. Counted cash drawers.
Pharmacy Technician
Costumer service. inventory. data entry.