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Edson
Data Entry Clerk
Contact
Competencies
Experiencia demostrada en Java.
Experiencia demostrada en HTML.
Experiencia demostrada en CSS.
Experiencia demostrada en Python.
Experiencia demostrada en SQL.
Education
Languages
Summary
Data Entry Clerk buscando nuevas oportunidades
Experience
Backup Datacenter
Maintained inventory controls and managed authorization logs for client access to the white space area, periodically updating records using office tools and databases.. Monitored and administered power, cooling, and security systems within the datacenter infrastructure.. Documented detailed support requests, incidents, and client requirements in a tracking system for precise record-keeping.. Executed 'remote hands' activities during maintenance windows, including structured cabling, cross-connections, and link verification.. Managed media libraries and handled tape library administration (cintoteca).
NOC Agent
Provided Tier 2 support, handling advanced technical incidents and escalating critical cases to appropriate teams.. Configured and optimized network equipment to improve overall performance, stability, and corporate security.. Monitored the enterprise network continuously to detect, analyze, and resolve anomalies in real time.. Conducted system testing and validated user integrity to guarantee the correct delivery of services.. Coordinated with technical and field teams for problem resolution and scheduled preventive maintenance.. Managed and queried diverse database systems and efficiently tracked cases via internal ticketing platforms.. Specialized in resolving complex technical incidents, ticket management, and providing end-user support.. Demonstrated strong diagnosis, troubleshooting, and effective communication skills to guarantee business and operational continuity.. Daily utilized and managed enterprise tools including Active Directory, SCCM, Office 365, PowerShell / CMD, Power BI, SharePoint, Google Workspace, Microsoft Azure, and iSmart (ticketing system).
Sr. Associate Help Desk
Atención de incidencias técnicas. Gestión de tickets. Soporte a usuarios. Diagnóstico y resolución de problemas. Comunicación efectiva para garantizar la continuidad operativa
Agente NOC
Soporte de segundo nivel. Atención de incidentes. Escalado de casos críticos. Configuración y optimización de equipos de red. Monitoreo constante de la red empresarial. Pruebas de sistemas. Validación de la integridad de usuarios. Coordinación con equipos técnicos y de campo