This is my profileContact via CazVidEdward
Customer and Tech Support Specialist with 3+ years in telecommunications
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Competencies
Provided support to customers, resolving issues related to telecommunications and logistics.
Helped customers troubleshoot connectivity and mobile service problems, demonstrating technical knowledge.
Managed scheduling and data entry tasks efficiently within customer service operations.
Utilized Microsoft Excel and Office tools to perform daily tasks and data management.
Applied teamwork, communication, and negotiation skills to improve customer interactions.
Education
Languages
Summary
Experienced in customer service, technical support, and data management within telecommunications.
Key Achievements
- Handled appointment scheduling and data entry for load deliveries at Teleperformance
- Assisted AT&T customers in resolving connectivity and mobile telephony issues at Convergys
- Demonstrated proficiency in Microsoft Excel and Office tools along with soft skills in teamwork, communication, and sales
Experience
Customer Service Representative
Scheduling appointments for delivery and collection of loads, Data entry tasks
Tech Support Representative
Assisting customers to solve their connectivity and other mobile telephony related issues.