This is my profileContact via CazVidEdward
Account Contact Center Manager with diverse experience in customer service and operations
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer Service ManagementIntermediate
Supervised customer service teams and managed client interactions at Teleperformance Colombia S.A.
Team LeadershipIntermediate
Led teams in various roles including assistant and managerial positions, overseeing daily operations.
Legal AssistanceBeginner
Provided legal support and verifications at Inmobiliara Capital S.A.S.
Operations ManagementIntermediate
Managed operations in cold storage and customer contact centers, ensuring workflow efficiency.
Education
Graphic design
Nassau Community College
Languages
Spanish
English
Summary
Experienced professional with a focus on customer service, team management, and operational oversight across retail, storage, legal, and contact center domains.
Key Achievements
- Managed customer service operations at Teleperformance Colombia S.A
- Held managerial role as Assistant Manager at Long Island Cold Storage
- Experience in legal assistance and contractual verification at Inmobiliara Capital S.A.S
Experience
Assistant Manager
Long island Cold Storage
09-10-2002 - 10-15-2007
Confirmador
Multivacaciones Decameron
07-15-2010 - 02-21-2011
Legal Assistant
Inmobiliara Capital S.A.S
02-26-2011 - 04-08-2011
Account Contac Center Manager
Teleperformance Colombia S.A
04-18-2011 - 03-10-2021
Account Contac Center Manager
Teleperformance Colombia S.A
04-15-2022 - Present
Skills
Customer Service ManagementTeam LeadershipLegal AssistanceOperations Management
Published on CazVid - May 17, 2026