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Edwin
Back Office & Customer Support Specialist with 5+ years in hospitality and financial services
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Competencies
Provided support in hospitality and financial sectors, resolving inquiries and enhancing client satisfaction.
Performed customer interactions in English and Spanish, managing bookings and inquiries effectively.
Proficient in Excel, CRM systems, Slack, and Zoom for daily operational and communication tasks.
Managed multiple dispatch requests and customer issues efficiently through strategic prioritization.
Education
Languages
Summary
Experienced back office and customer support agent with a strong background in hospitality and financial sectors. Skilled in handling reservations, customer inquiries, and cross-selling, with proficiency in English and Spanish. Adept at using CRM, Excel, and communication tools to improve...
Key Achievements
- Handled 50+ hotel reservations daily with a 95% customer satisfaction rate at Buwelo.
- Supported sales teams by processing 30+ back-office requests daily at Concentrix.
- Contributed to a 15% increase in cross-selling loans and credit cards at BBVA.
Experience
Back Office Agent
Handle 50+ daily hotel reservations with 95% customer satisfaction., Collaborate with sales teams to resolve customer inquiries via email/chat.
Back Office Agent
Supported sales agents by processing 30+ daily back-office requests.
Bilingual Agent
Managed flight/hotel bookings for US-based customers (English/Spanish).
Remote Advisor
Achieved 15% increase in cross-selling loans/credit cards.