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Edwin
Data Entry Supervisor
Contact
Competencies
Experiencia demostrada en DCSE (Dell Certified System Expert).
Experiencia demostrada en A+ Certification.
Experiencia demostrada en Advanced Ticketing.
Experiencia demostrada en Sales & OnePass Seminars (Continental Airlines).
Experiencia demostrada en PeoplePC Support Training.
Education
Languages
Summary
Data Entry Supervisor buscando nuevas oportunidades
Experience
Real Estate Assistant & Systems Admin
Spearhead daily administrative operations, managing client communications and property showings.. Develop and manage the agent portal (Lofty.com integrations), streamlining workflows through custom automations.. Leverage data extraction and visualization to build comparative property analyses for strategic pricing.
Senior Workforce Management Analyst
Orchestrated strategic scheduling and staffing plans to consistently exceed SLAs.. Designed and deployed comprehensive performance dashboards using advanced data visualization.. Collaborated with leadership to implement continuous improvement initiatives for workforce optimization.
Case Manager
Acted as the primary liaison between clients and legal teams, ensuring high satisfaction.. Partnered with attorneys to build robust case strategies and process critical paperwork.
Real-Time Analyst – WFM
Executed daily real-time monitoring of service levels and managed agent performance callouts.. Automated the generation and distribution of critical performance dashboards and attendance trackers.
Senior WFM Manager
Directed comprehensive WFM functions and capacity planning.