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Customer Service & Technical Support Specialist with 5+ years in diverse industries
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Competencies
Provided comprehensive support across multiple industries, ensuring customer satisfaction and issue resolution.
Assisted customers with technical devices such as computers, tablets, and smartphones, troubleshooting issues effectively.
Retrieved and managed sensitive legal and medical records, ensuring data accuracy and confidentiality.
Scheduled appointments and managed client logistics, facilitating seamless communication between patients and facilities.
Utilized various CRM systems including Vonage, ZenDesk, and Bailtec to streamline customer interactions.
Languages
Summary
Experienced in delivering top-tier customer service, technical support, and document retrieval across telecom, legal, financial, and healthcare industries. Skilled in handling sensitive information, client coordination, and leveraging multiple CRM platforms.
Key Achievements
- Progressed from entry-level CSR to SME, demonstrating skill development and role expansion.
- Supported customers across telecommunications, financial, legal and healthcare sectors, showcasing versatility.
- Handled document retrieval and patient scheduling, maintaining high accuracy in sensitive environments.
Experience
CSR
Learned the basic and started my career, Promoted as SME, Developed Soft Skills, Provided feedback and coaching
CSR
Provided support with prepaid and debit cards inquiries
Technical Support
Provided assistance to customers with Computers, Tablets and Cellphones
CSR
Provided Customer Service support for a Travel Company
Document Retriever
In charge of outbound emails interactions with Facilities, Hospitals, Medical Clinics, Retrieved Medical, Billing Records for Personal Injury cases
Appointment Setter and Medical Retriever
Provided real-time attention to patients scheduling appointments, Updated demographic information for patients, Sent billing and medical records to facilities and law firms
CSR- Loan Officer
Managed client cases from intake through settlement, Coordinated logistics like medical transportation, Conducted financial risk assessments