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Eiver
Customer Service & Logistics Coordinator with 5+ years of client-focused experience
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Competencies
Handled customer interactions via phone, email, chat, and social media, resolving issues and maintaining detailed records.
Oversaw shipment tracking, scheduled routes, and communicated with clients and carriers to ensure timely delivery.
Promoted products and services, managed customer objections, and encouraged cross-selling to increase sales.
Provided product installation guidance, troubleshooting, and performance support to customers.
Proficient in MS Office, Zendesk, Avaya, and other software to facilitate communication and data analysis.
Education
Languages
Summary
A bilingual professional with over five years of experience in customer service, sales, and logistics coordination. Skilled in handling inquiries, managing shipments, and using diverse technical tools to optimize operations and enhance customer satisfaction.
Key Achievements
- Resolved complex customer inquiries across multiple channels, ensuring positive experiences and accurate record-keeping.
- Managed logistics operations, tracking shipments and coordinating schedules, improving communication efficiency.
- Promoted products through persuasive communication and managed objections under target-driven sales environments.
Experience
Bilingual Customer Service Representative
Resolving questions and concerns related to products, services, policies, or technical issues., Handling complaints to ensure a positive experience., Using channels such as phone, email, online chat, or social media to interact with customers clearly and professionally., Maintaining accurate and...
Bilingual Sales Agent
Promoted products and services persuasively, highlighting their personalized benefits based on the client's needs., Worked under pressure driven by ambitious goals., Managed objections.
Bilingual Customer Service Representative
Cross-selling by encouraging customers to purchase more products to enhance their experience and strengthen their trust in the company., Proper processing of orders and transactions in accordance with company policies., Technical support for product installation and performance improvement.
Logistics Coordinator
Management and control of logistics operations, ensuring proper tracking and monitoring of shipments in transit., Preparation and analysis of operational reports using Excel, ensuring accurate information is delivered within established deadlines., Constant and effective communication with clients...