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Customer Service & Administrative Support Specialist with diverse experience
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Competencies
Provided real-time customer support across multiple channels including phone and chat.
Effectively communicated with clients, colleagues, and stakeholders in diverse settings.
Arranged and followed up on appointments, ensuring smooth operational workflows.
Handled payment collections, transaction reviews, and billing inquiries with attention to detail.
Taught English and provided student support, including feedback and parent engagement.
Languages
Summary
Experienced in customer engagement, appointment management, and payments across various sectors. Skilled at effective communication and multitasking in dynamic environments.
Key Achievements
- Managed communication with property owners to confirm listings at Oaktree.
- Handled payment collections and customer communications at Capital Auto Credit.
- Scheduled appointments and coordinated follow-ups at NILA LinkedVaService.
Experience
Real state assistant
Called the owners of properties and stores to confirm if they were selling the facilities and report it to the next team.
Collection agent
Called customers to collect money, sent voice mails for declined transactions, provided payment reminders, guidelines for customers involved in accidents, took payments and reviewed insurance policies.
Appointment setter
Called patients to schedule appointments and provided follow-ups with the neurologist, confirmed payments and billings with attorneys, forwarded emails with important information.
Customer service representative
Provided real-time attention to customers with credit and debit cards, checked payment status, released payments, checked fraudulent activities, and resolved unauthorized charges.
Customer service representative
Assisted customers with online purchases, helped customers complete payments, ensured delivery to the correct address, tracked items, and processed refunds.
Customer service representative
Assisted customers with payment releases, disputed charges, responded to emails, and provided chat service.
English teacher
English teacher
Handled different situations with students of different ages, provided feedback to students having difficulties, organized meetings with parents, provided reinforcement lessons.