This is my profileContact via CazVidElisbell
Customer Service & Relationship Management with 8+ years in BPO and Finance
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Competencies
Applied analytical and critical thinking to evaluate client portfolios and resolve issues efficiently.
Developed and maintained strong client relationships to enhance loyalty and retention.
Utilized active listening, written communication, and training to ensure effective information exchange.
Addressed client and internal issues proactively through strategic and timely interventions.
Managed multiple client and stakeholder engagements efficiently under high-volume conditions.
Education
Languages
Summary
Experienced professional with a strong track record in client advisement, collections, and customer support within BPO and financial contexts. Skilled in building relationships, managing risk, and delivering exceptional service.
Key Achievements
- Built long-lasting client relationships at Majorel, ensuring client retention
- Processed payments and successfully negotiated to collect balances at Sutherland Global
- Delivered exceptional customer service and fostered stakeholder collaboration at Atlantic BPO
Experience
ADVISOR, AGENT
Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times., Developed long-lasting relationships with clients to ensure consistent retention and loyalty., Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
COLLECTIONS AGENT
Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions., Processed payments and applied to customer balances., Maintained high volume of calls and met demands of busy and productive group., Negotiated to collect balance in full., Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions.
AGENT SERVICES REPRESENTATIVE
Delivered world-class customer service to internal and external customers., Contributed to higher client retention rates through proactive engagement strategies tailored to individual needs/preferences of clients/agents alike., Acted as a liaison between multiple departments, facilitating efficient information exchange crucial for delivering exceptional customer experiences., Developed strong relationships with stakeholders across the organization, fostering collaboration and mutual support among team members.