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Emanuel
Bilingual Agent – Customer Service
Contact
Competencies
Experiencia demostrada en Cisco CCNA.
Experiencia demostrada en Structured Cabling.
Experiencia demostrada en IP Telephony.
Experiencia demostrada en Network Monitoring.
Experiencia demostrada en Information Security Principles.
Education
Languages
Experience
Representative / Customer Experience
Managed high volumes of inbound and outbound calls, coordinating service requests and prioritizing urgent cases efficiently., Acted as a communication bridge between customers and service providers, ensuring accurate information flow and timely resolution., Scheduled and tracked service requests, maintaining detailed records and updating systems in real time., Handled multiple tasks simultaneously in a fast-paced environment while maintaining strong attention to detail., Resolved customer issues quickly by analyzing situations and providing effective solutions under pressure., Used internal systems and tools to monitor case status, assign tasks, and ensure service completion., Maintained a high level of professionalism and customer satisfaction through clear and empathetic communication.
Bilingual Agent – Technical Support / Customer Service
Provided customer service in English for the U.S. East Coast, offering technical support for internet and television services., Diagnosed and resolved technical issues using digital tools and management systems., Handled multitasking in high-pressure environments with quality and efficiency metrics.
Bilingual Agent – Customer Service
Provided 100% English customer service, managing inquiries and issues related to shipments and packages., Used digital platforms for tracking, status updates, and issue resolution., Maintained high customer satisfaction standards and performance metrics.
Judicial Assistant
Filing, data entry, and messenger duties., Supported administrative processes and document organization.