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Adrian
Customer Service & Visual Merchandising Specialist with 3 years of diverse experience
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Competencies
Handled customer inquiries through phone, chat, and email, ensuring effective communication and support.
Experienced with using Zendesk platform to manage customer support tickets and communication workflows.
Utilized Flex for customer service operations, improving response efficiency.
Participated in store assembly, advertising renewals, and creating attractive retail environments.
Developed strong communication skills through customer interactions and team collaboration.
Education
Languages
Summary
Dedicated team player with experience in customer support and visual merchandising, skilled in communication, problem-solving, and platform management.
Key Achievements
- Managed multi-channel customer service at Lyft, including phone, chat, and email communications.
- Utilized Zendesk and Flex platforms to streamline customer interactions and issue resolution.
- Contributed to visual merchandising and advertising updates at Flamingo, enhancing store appeal and customer engagement.
Experience
Lyft Bikes and scooters Agent
I have 1 year of experience in a multi-channel customer service account (Phone, Chat and Email) for the company Lyft in the bicycle and scooter help line., I have Experience using Zendesk, Flex.
Visual Merchandising Team
I was part of the commercial assembly team for the entire store; Apart from performing the position as visual, advertising renewals were also carried out., Customers were provided with personalized environments to guarantee an environment capable of attracting attention and giving importance to the...