This is my profileContact via CazVidEmma
Marketing and Customer Service professional with 4+ years of experience
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Competencies
Managed various management software to support operational needs and improve workflow efficiency.
Utilized advanced computer skills across multiple tasks including record-keeping, communication, and support activities.
Operated basic design software for developing marketing materials and client portfolios.
Built strong communication and persuasion skills through sales, customer service, and client engagement roles.
Supported brokerage operations with shipment tracking, appointment scheduling, and record-keeping.
Education
Summary
Dedicated professional with over 4 years of experience in marketing support, customer service, and logistics coordination. Proven ability to nurture client relationships, manage communication, and support operational efficiency.
Key Achievements
- Supported client engagement initiatives at GoStaffy to strengthen long-term relationships.
- Handled inbound calls at Teleperformance, ensuring high-quality customer service in a fast-paced environment.
- Performed cold calls and set appointments at T.N.T Solutions, contributing to sales development and goal attainment.
Experience
Marketing Assistant
Developed account management skills by maintaining ongoing communication with insurance agents., Scheduled follow-ups and sent customized marketing portfolios to promote company services., Supported client engagement initiatives to strengthen long-term relationships.
Logistics
Tracked shipments, scheduled appointments, and supported brokerage operations to ensure timely deliveries and clear communication., Supported brokerage operations through clear communication and coordination with carriers and clients., Maintained accurate records and updated shipment statuses.
Sales Representative
Performed cold calls to generate leads and set appointments for trading-related products., Developed junior-level sales experience while building communication and persuasion skills., Built foundational sales experience while strengthening communication and persuasion skills., Met daily outreach...
Customer Service
Handled inbound calls from Capital One customers regarding account security and potential fraud., Verified transactions, resolved customer concerns, and ensured confidentiality., Delivered high-quality customer service in a fast-paced, high-pressure environment.