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Emmanuel
Bilingual Customer Service Agent
Contact
Competencies
Experiencia demostrada en Bilingual Customer Service (Phone, Chat, Email).
Experiencia demostrada en Problem Solving & Critical Thinking.
Experiencia demostrada en Excel & Digital Tools.
Experiencia demostrada en Live Sports Data Entry & Accuracy Control.
Education
Languages
Summary
Perfil profesional
Experience
Bilingual Customer Service Agent
Provides bilingual (Spanish–English) customer support via phone, chat, and email.. Handles customer inquiries, troubleshooting, and account management using English-based platforms.. Maintains high customer satisfaction metrics in a fast-paced, international contact center environment.. Applies B2 English communication skills daily in direct interaction with English-speaking clients.
Live Data Trader
Monitored and updated live sports statistics for international betting and analytics platforms.. Ensured data accuracy under high-pressure, real-time conditions.. Collaborated with Operations and QA teams to improve workflow efficiency.. Strengthened decision-making skills while analyzing sports events.
Customer Support Agent
Delivered customer service support in Spanish while using English-based CRM and tools.. Assisted users through calls and chat, handling inquiries, billing issues, and basic troubleshooting.. Maintained high satisfaction levels in a fast-paced contact center environment.. Gained experience navigating international service standards and ticketing systems.