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Enrico
AI Integration Lead & Project Manager
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Competencies
Experiencia demostrada en Agile & Scrum Methodologies.
Experiencia demostrada en B2B/B2C Logistics.
Experiencia demostrada en CRM Architecture.
Experiencia demostrada en Cross-functional Leadership.
Experiencia demostrada en KPI Tracking & Performance Reporting.
Education
Languages
Summary
AI Integration Lead & Project Manager buscando nuevas oportunidades
Experience
AI Integration Lead & Project Manager
Architected and currently manage a custom operational workspace and CRM using Notion to track team productivity and project delivery.. Developed a centralized database of specialized AI Prompts (Prompt Engineering) to automate content creation and streamline internal workflows.
AI Trainer (RLHF Specialist)
Evaluated and refined Large Language Models (LLMs) through Reinforcement Learning from Human Feedback (RLHF), improving AI accuracy, logic, and safety protocols.
AI Project Manager & Operations Specialist
Directed end-to-end CRM operations and vendor logistics for US-based real estate remodeling projects.. Engineered and implemented workflow automations using Make and AI tools (Gemini, Google AI Studio), reducing daily administrative processing time by 50% and saving the team over 15 hours per week.. Restructured daily project management tasks, eliminating repetitive manual data entry and enabling the human team to focus strictly on high-value client relations and project execution.
Global Operations & Logistics Coordinator
Managed real-time logistics, ride monitoring, and driver-user issue resolution, starting as the lead coordinator for the Panama division before being promoted to the Yango Global Team.. Handled high-volume operational workflows, including SOS escalations, refund processing, and real-time customer service support to ensure continuous platform stability.
Customer Service & Logistics Team Manager
Led a 5-person remote support team overseeing international B2B logistics, order fulfillment, and delivery tracking.. Coordinated directly with global partners (florists) and managed complex financial workflows, including high-volume refund processing and payment dispute resolutions.
Growth & Logistics Monitor
Spearheaded user acquisition and customer issue resolution during the app's growth phase, directly contributing to market expansion.. Transitioned to the Logistics & Monitoring team to manage daily ride operations, driver relations, SOS crisis resolution, and customer service escalations.