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Enrique
Interpreter con habilidades en interpretación y atención al cliente
Contact
Competencies
Aplicó habilidades de interpretación activa y sensibilidad cultural en entornos médicos, legales y sociales
Gestionó consultas y resolvió incidencias en diferentes roles, garantizando experiencia positiva
Realizó ventas directas y soporte a clientes en sectores de agua, crédito y seguros, alcanzando objetivos
Coordinó servicios de mantenimiento y gestionó recursos para mejorar la eficiencia operativa
Evolucionó a supervisor liderando equipos y desarrollando procesos eficientes
Education
Languages
Summary
Experiencia en interpretación, atención al cliente, ventas y gestión de recursos en diversos entornos.
Key Achievements
- Ascendió de empleado a supervisor en Doordash, liderando mejoras en procesos internos
- Gestionó múltiples áreas de interpretación en contextos médicos, legales y sociales, garantizando precisión
- Implementó programas de mantenimiento preventivo en Rego Realty, mejorando la eficiencia de los servicios
Experience
Interpreter
Call Hispanic people living in the US who are unable to maintain a conversation in the English language and make a correct interpretation of the message to the client, in this case medical services such as Medicaid, Medicare, or social services., Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Interpreter
Worked as an interpreter in different areas: Medical, legal, social services, customer service word by word and being the most accurate as possible.
Maintenance Department
In charge of the maintenance department taking and receiving calls from the tenants requesting different services such as paint, plumber, snow removal and send the technician to the apartment to resolve the issues., Follow up with tenants to make sure the issue was resolved providing excellent customer service., Improved facility efficiency by implementing preventive maintenance programs and effectively managing resources.
Agent/Supervisor
In charge of taking calls from drivers who are on active deliveries., Make sure to provide good resolutions if the driver has any kind of issue while they are dashing., Make sure drivers are getting paid weekly with any missing payments or money hold on their accounts., Started as an agent and grew up to become a supervisor., Increased efficiency within the department through the implementation of innovative workflow processes tailored specifically towards agent success.
Customer Service
In charge of receiving phone calls from customers with a travel insurance card around the world assisting them to receive medical service care if the passenger has any kind of problem that requires specialized treatments., In charge of setting the appointment with doctors.
Sales
Worked to sell water treatment systems; answered questions about product features and benefits, circulated or contacted potential customers to sell merchandise or service; distributed product samples or literature that detailed products or services, explained services and prices., Maintained records of accounts and orders.
Teller
Operated a teller's window to serve check cashing customers; greeted incoming customers in a friendly and professional manner; verified customers identification, cashed customer checks, money orders or referred to manager for authorization; accurately and efficiently dispensed cash, money orders, wire transfers., Issued customers transaction receipt, made concentrated effort to resolve customer issues.
Sales Representative
Main responsibility was to sell credit cards for Bank of America; answered phone calls and assist clients with any customer service concerns; also made cold calls to sell credit cards., Top sales representative for months of January and March.