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Sales and Customer Support with 10+ years in BPO and Commercial Management
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Competencies
Handled customer inquiries, resolved issues efficiently, and provided professional support in high-pressure situations.
Negotiated rates with clients and contributed to expanding the customer base, focusing on partnership building.
Supported load coordination, route planning, and operational improvements to maximize efficiency and reduce downtime.
Led sales team training initiatives and directed commercial strategies to meet organizational objectives.
Designed commercial strategies and sourced new clients to expand business opportunities.
Education
Languages
Summary
Results-driven professional with over 10 years in customer service, sales, and operations management. Skilled in team leadership, negotiation, and strategic planning, with a proven track record of optimizing processes and enhancing client satisfaction.
Key Achievements
- Led and trained a sales team of over 10 salespeople, boosting team performance and achieving sales goals.
- Managed emergency roadside assistance services, ensuring quick and effective customer support in stressful situations.
- Negotiated rates and optimized operations for a logistics team, reducing downtime and enhancing drivers' profitability.
Experience
Sales Representative
I offer dispatcher services to truck drivers ensuring efficient route planning, load coordination, and timely communication and specially to get loads for them., My role includes negotiating rates, providing 24/7 support, and optimizing operations to reduce downtime., I focus on reliability,...
Customer Care Representative
As a Roadside Assistance Customer Service Agent, I handle emergency calls, verify customer details, and coordinate towing or repair services., I provide clear instructions, ensure quick and efficient solutions, and document cases accurately to the customers and providers., My role focuses on...
Customer Care Representative
Handled inbound customer inquiries regarding product information, account issues, and service complaints., Provided timely and accurate information to customers, ensuring high levels of customer satisfaction., Resolved customer issues promptly by following established troubleshooting procedures.
Commercial Director
Sales force training and qualification (+10 salespeople) Directing and achieving sales goals., Opening of new clients (Self-services) and design of commercial strategies.