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Sales & Customer Support Specialist with 8+ years in BPO and Retail
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Competencies
Delivered technical support, sales, and billing assistance across various BPO roles, ensuring customer satisfaction.
Handled inbound calls, catalog sales, and client portfolios, supporting sales initiatives and revenue growth.
Led small teams in sales environments, managing operations and motivating team members to achieve targets.
Experienced in controlling, organizing, and administrating medical and business operations, with process improvement expertise.
Provided technical assistance for mobile devices and software, utilizing various tech tools and platforms.
Education
Summary
Dedicated professional specializing in customer service, sales support, and team management within BPO and retail sectors. Proven ability to improve processes, lead teams, and deliver technical support across diverse platforms and industries.
Key Achievements
- Managed a team of 4 salesmen and handled client portfolios at GROUP SOLID.
- Provided technical support for mobile devices and billing inquiries at multiple BPOs, demonstrating versatility.
- Optimized clinic operations and profitability through continuous improvement at TRAUMADENT CLINIC.
Experience
Administrative assistant
controlling, organizing and administrating the medical clinic, Applying continuous improvement strategies, enhancing the clinic ́s profitability.
Chat Rep
Customer Services, Technical support, Sales Support
Sales Rep
Manage a small group of 4 salesmen, Handle billing system, Handling Client portfolio, Knowledge on Industrial painting
Sales Rep
inbound calls, Selling Bus tickets to US and Canada, Knowledge of the States of Canada and US territory.
Sales Rep
Catalog sales, Billing, Sales support inbound calls with tech support for the mobiles we did sell in the catalogs, Knowledge of basic House Furniture